Our Consultants » Susan L. Meyeraan
PROFESSIONAL FOCUS
Specialist in professional education and training. Extensive experience in designing, developing, and delivering customized results-oriented, performance improvement programs. Conducted individualized needs assessments to identify client-specific concerns and opportunities.
Certified in conducting Return on Investment evaluation of performance improvement initiatives. Recognized strengths in organization-wide development planning, leadership, motivation, and communication.
PROFESSIONAL ACCOMPLISHMENTS
RETURN ON INVESTMENT
Certification: Implementing the ROI Process granted by The Jack Phillips Research Center, a division of Franklin Covey.
Evaluated ROI of performance improvement initiatives to provide management with the opportunity to enhance program results, increase influence across the organization, and measure the contribution of various programs in monetary values that senior management understands.
Skilled in:
- Planning for ROI calculations
- Collecting evaluation data
- Isolating the effects of the performance improvement program
- Converting soft skills data to monetary values
- Monitoring program costs
- Analyzing data, including calculation of the ROI
- Presenting evaluation data
- Implementing the ROI Process
- Providing internal consulting on ROI
- Teaching others the ROI Process
Presentation: Measuring the Return on Investment: A Balanced Approach for Determining the Results of HR, Training, Major Projects, and Performance Improvement Initiatives.
EDUCATION AND TRAINING
Designed and developed an 80 contact hour program in leadership development for middle- and upper-level managers. Content included History of Business, Evolution of Leadership, Organizational Analysis, Strategic Planning, Culture and Style, Navigating Change, Managing People, and Decision Making Techniques for Leaders. Program has been continually improved and recently completed its fifth year of success.
Designed and developed an 80 contact hour program in business and management essentials for upper-level managers. Goal was to provide critical knowledge to those without graduate-level business degrees. Content included Changes in Business Models, Organizational Analysis, Strategic Planning, Economic Analysis, Process Improvement Strategies, Root Cause Analysis, Communication Skills, Fundamentals of Accounting, Legal Environment, and Motivation and Performance.
Facilitated countless training sessions for clients in manufacturing, service, and non-profit arenas. Topics included:
- Big Picture of Leadership
- Building Motivation and Managing Performance
- Creating Peak Performance Through Leadership
- Decision Making for Leaders
- History of Business and the Evolution of Leadership Theory
- How to Guide Employees Through Change
- Improving Productivity by Developing People
Extensive knowledge in application and teaching of statistical methods and statistical analysis.
BUSINESS COMMUNICATION
Facilitated training in interpersonal communication, communication styles, basic communication skills, and communication systems.
Consulted with clients regarding business writing and presentation skills development.
Professional writing experience included job descriptions and work instructions for ISO certification, employee manuals, HR documentation, grant writing, course writer for correspondence study, and curriculum development projects.
PROFESSIONAL EMPLOYMENT
YEAR |
Position/Duties |
Company |
|---|---|---|
2003-Present |
Management Consultant |
Ruth Consulting Group, Ltd. |
2003-Present |
Management Consultant |
Meyeraan Consulting |
1997-2003 |
Assistant Director, |
Management & Professional Development Center |
1995-1997 |
Director of Operations |
EBI ~ The Net Worth Advisors |
1987-1994 |
Instructor of Management, |
College of Business Administration |
EDUCATION
MA, University of Iowa in Organizational Behavior with Consumer Behavior minor
MBA, University of Northern Iowa in Business Administration
BBA, University of Iowa in Industrial Relations and Human Resources