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Management Development Series
Instructor: Kimberlee Wilkerson
The nine programs listed immediately below can be offered individually or as multiple workshops within a series. All workshops will be customized to meet the needs of your organization and the targeted needs of the participants.
The workshops in this series are designed to orient and train newly appointed team leaders, supervisors and managers to their roles and responsibilities. It is also extremely beneficial for seasoned managers – by creating a common foundation and reinforcing an effective management culture within your organization.
The Role of the Manager
This session sets the stage for the entire training program; What is supervision and management all about and, specifically, what is the role of the supervisor/manager in your organization.Employee Relations -- Legal Aspects and Best Practices
This session addresses the supervisor/manager's role as a leader and how that role interacts with employees. The session focuses on best practices of the organization and the legal issues facing supervisors/managers today. Emphasis is placed on discussions concerning cause and effect, legal guidelines, policies and procedures, performance management and best practices of the organization.Applicant Interviewing and Selection
Employee selection is a multi-faceted process: effective selection processes, interviewing techniques, and legal compliance. . . all in the name of finding the best match for the position. This session will take an in-depth tour through an effective and legal interviewing and selection process.New Employee Orientation and Training
This session focuses on orientation and training initiatives above and beyond corporate provided resources. Considerations include aspects of company orientation, department orientation, formal training, on-the-job training, employee goals and objectives, and establishing performance objectives.Effective Communications
This session explores the variety of communication skills used daily with associates, peers, and superiors, as well as customers and business contacts. Emphasis is placed on techniques, strategy, and interactive sessions regarding the following topics: listening skills, verbal effectiveness, written communications, questioning and probing techniques, team-building communications, conflict management, the value of silence, and effective meetingsEffective Performance Appraisals
Identifying “Why Performance Appraisals Don’t Work” is the first step. Then, we’ll look at the techniques to overcome those hurdles and to make appraisals effective – by making them just one element of the bigger picture of performance management.Performance Coaching
Goals and objectives are initially set and communicated during new employee orientation and training. From there, how does a supervisor/manager monitor, manage and evaluate an employee's performance? How do they recognize and acknowledge "good" performance and modify "bad" performance and behavior? How can the supervisor/manager become the ultimate coach? And, in the midst of it all, how can the annual performance appraisal process be less painful and more effective for both the supervisor/manager and the employee?Management Productivity
It’s all about time, effort, efficiency and effectiveness – in every aspect of the way you manage others -- and the way your manage yourself. There’s not much new under the sun in time management techniques, which are just one facet of productivity. So, this session briefly focuses on the foundation of time management techniques. And, then, more importantly, it extensively builds on the techniques of overall management productivity.Acknowledgement, Recognition and Motivation
How do we attain and maintain a motivated, productive and effective staff? This is what supervisory management is all about these days.
Supervision and management through appropriate influence is amazingly effective. . . much more effective than the commonly used technique of throwing one’s title and position around as the authority figure. This session grandstands the value and ROI of creating an environment of influence through recognition, acknowledgement and motivation. We’ll discuss no cost and low cost ideas, along with methods and techniques to maximize, acknowledgement, recognition and motivation
From Peer to Supervisor: Making the Move
Instructor: Helena Long
This workshop focuses on the unique challenges facing individuals who are “promoted from within.” The content will prepare new supervisors for a change of responsibilities and help the anxiety that can accompany it. Participants will learn the importance of clarifying their new role, how to clearly delineate the change in status, and ways to deal effectively with the impact of this transition on the work group.
Length of course: Four Hours
Expanding Creative Thinking for Business Success
Instructor: Helena Long
This application-oriented seminar will focus on ways to break loose of established thinking patterns. Participants will learn powerful techniques for generating new ideas and a systematic process for discussing problems and decisions. You will learn a creative process that will enable you to solve problems and generate the new ideas that will be imperative to the business environment of the future. Discover why companies like IBM, DuPont, and Prudential are experiencing success with these creative thinking techniques.
Length of course: Four Hours
Communication Styles
Instructor: Helena Long
The course will focus on the four communication styles, with participants completing a self-assessment to identify your dominant style. You will learn the strengths and challenges of each style, and be able to diagnose the dominant styles of others. This course increases appreciation of the different styles, and creates an awareness of the motivational environment for each style. Also, you will learn how to identify and minimize potential conflicts with others due to style differences, and you will learn how to adapt your style to be most effective with the other styles.
Length of course: Four Hours