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A Quality Focus for Business Success
Instructor: Helena Long
This course discusses key trends affecting the business outlook and the importance of a company culture focused on quality. The content will include a definition of quality, identifying stakeholders and customers of your products and processes, and a model for process improvement. With exercises and case studies participants will learn how to use seven quality tools to capture and display data, analyze data, perform root cause analysis, and develop improvement solutions. A video accompanies this course to emphasize the power of paradigms in our organizational culture.
Length of course: One Day